Privacy Policy

Last updated: 12 June 2026

This privacy policy explains how B&B Hygiene Ltd ("we", "us", "our") collects, uses, stores and protects your personal data, and the rights you have in relation to it. We are committed to protecting your privacy and to handling your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

Who we are

B&B Hygiene Ltd is a family-owned supplier of professional cleaning and hygiene products, based in the North West of England and serving schools, colleges, universities, manufacturers, warehouses, offices and retail outlets across the region. For the purposes of data protection law, we are the "data controller" responsible for your personal data.

Our contact details are:

• B&B Hygiene Ltd
• Unit 13, Coopers Point, Coopers Lane, Knowsley, Liverpool, L33 7UB
• Telephone: 0151 489 2711
• Email: enquiries@bbhygiene.co.uk

The personal data we collect

Depending on your relationship with us, we may collect and process the following types of personal data:

Customers and prospective customers — your name, business name, job title, billing and delivery address, email address, telephone number, order history and the details of products you have purchased or enquired about.

Payment information — when you place an order, your card payment is processed securely by our third-party payment provider. We do not store your full card details on our systems.

Website visitors and enquiries — the name, email address, telephone number and message you submit through our contact form, together with technical data such as your IP address and information collected through cookies (see "Cookies and analytics" below).

Suppliers and contractors — the contact and business details needed to manage our working relationship with you.

We do not knowingly collect special category data through our website.

How we collect your data

We collect personal data when you place an order through our website; contact us by phone, email or our website contact form; request a quote or product information; or sign up to receive marketing communications. We also collect some technical data automatically through cookies and similar technologies when you use our website.

Why we use your data and our lawful basis

We use your personal data only where the law allows us to. The lawful bases we rely on are:

• Contract — to process and fulfil your orders, arrange delivery, take payment, provide invoices and order confirmations, and manage our relationship with you.
• Legitimate interests — to respond to enquiries, manage and improve our business and product range, keep records, prevent fraud and ensure the security of our website, where doing so does not override your rights.
• Legal obligation — to comply with our legal and regulatory duties, including tax, accounting and consumer-protection requirements.
• Consent — where you have given consent, for example to receive marketing communications or to allow non-essential cookies. You can withdraw consent at any time.

Marketing

We will only send you marketing communications where you have agreed to receive them, or where we are otherwise permitted to do so by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details above.

Sharing your data

We do not sell your personal data and we only share it where necessary to run our business or where we are required to by law. This may include trusted service providers who support us — for example payment processors, delivery and logistics providers, IT and website hosting providers, and accounting or professional advisers — as well as regulatory bodies or law enforcement where we are legally obliged to disclose information. Any third party that processes data on our behalf is required to keep it secure and to use it only for the purposes we specify.

Cookies and analytics

Our website uses cookies and similar technologies to help it function (for example to operate the shopping basket and checkout) and to understand how visitors use it. Cookies collect information such as the pages you view, the time and date of your visit and how you interact with the site. You can manage or refuse cookies through your browser settings, although some parts of the site, including the online shop, may not work properly if you disable them.

How long we keep your data

We keep personal data only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Order and financial records are generally retained for six years in line with HMRC and accounting requirements. Enquiry data and marketing data are kept for a shorter period, or until you ask us to stop contacting you, and then securely deleted.

How we protect your data

We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or alteration. Payment transactions are encrypted, and access to personal data is limited to staff who need it to do their job.

Your rights

• Under data protection law you have the right to: be informed about how we use your data; request a copy of the data we hold about you; ask us to correct inaccurate or incomplete data; ask us to delete your data in certain circumstances; restrict or object to our processing; request that your data be transferred to another provider; and withdraw consent where we rely on it. To exercise any of these rights, please contact us at enquiries@bbhygiene.co.uk

 or on 0151 489 2711. We will respond within one month.

How to make a data protection complaint

If you have any concerns about how we collect, use or store your personal data, please tell us so that we can put things right. You can raise a data protection complaint by emailing us at enquiries@bbhygiene.co.uk, by calling 0151 489 2711, or by writing to us at B&B Hygiene Ltd, Unit 13, Coopers Point, Coopers Lane, Knowsley, Liverpool, L33 7UB, marking your correspondence "Data Protection Complaint".

We will acknowledge your complaint within 30 days of receiving it. We will then take appropriate steps to investigate it without undue delay, keep you informed of our progress, and tell you the outcome.

If you are unhappy with how we have handled your complaint, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at www.ico.org.uk, by calling 0303 123 1113, or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would, however, appreciate the chance to address your concerns first.